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I bought an action camera as a Christmas present. It was found to be faulty. I logged a call with Groupon about this, and after waiting a while finally got a response asking for detail I had already given. I resent detail of the problem. I was then informed that they had no stock of that product any more, but would collect it and give me a refund. I then saw the SAME camera on offer from Groupon again, and mailed back the support consultant to say that I would rather have a new camera than a refund. I have had no response. The faulty camera was collected - but has neither been replaced nor refunded. And how can they not give out reference numbers for support calls?