NO DELIVERY & WAITING FOR A REFUND FOR 30 DAYS

I placed an order with Groupon, Paid for the goods immediately and sent the proof of payment off to [Email Removed] thereafter. FIFTEEN (15) days later I receive an email stating they could not put the reference number to the payment. Clearly on the proof of payment reflects a clear reference number. I have sent 6 emails, several calls with no answer, i received an email requesting bank details for a refund. It has been 7 days since this email was received and no refund as yet. Contacting the customer center, I have been advised that the refund takes another 5 days to reflect into my account as that is the banks time frame they give Groupon. Utter cods wallop!!!!.. it will be a month to get a refund out of Groupon with goods you expected to arrive in 14 days after payment??? DISGUSTING.