MN
Martha N

1 reviews | Active since Nov 2014

07 Oct 2015, 09:12

No delivery,no notification of dispatch,no product

I purchased a tablet 4 September. I did not receive delivery. I made numerous calls to the call center and was advised the product would be delivered.I missed work one day and saw an email from the receptionist notifying me i had received a delivery in my absence.I contacted Groupon and was advised the tablet would be delivered. On 29Sept i spoke to Bronwyn who advised he would call me back and provide feedback.<br> <br> On 5Sept i spoke to Guiddo who advised he would feedback in 48hours but no feedback was provided.I called on 7Sept and spoke to Vuyo who was very rude.He wont take my word that the courier company did not send me a dispatch email.I asked him to prove that the email was sent to me he also cant prove it either.Buying a product from Groupon is a nightmare.Groupon will not be on your side when their courier company messes you up.The consultants are mean and have no customer service at all.<br> <br> If delivery takes place within 14 days i do not know on which day it will come.I cant be waiting for it 24/7.Groupon must do better and improve their processes :(

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