no delivery lack of feedback

I placed an order with Groupon on the 27th October and received confirmation of the order with tracking numbers and reference codes, etc.on the 9th November 2016.<br> <br> This order was a birthday gift for my wife. Her birthday has passed already with no delivery as per confirmation of \delivery within 14 working days"according to the receipt of order from groupon.<br> <br> On the 18 of November I called to find out what's happening with my order which was way pass the 14 day delivery period. I was told someone will get to me within 72 hours....I waited...with no answers only to have call again on the 28th November"