NO DELIVERY AND POOR SERVICE

On the 02 December 2015 I purchased an item on Groupon. This item was purchased has a gift, when contacting the call centre last week I was advised by the consult that the product will take up to 10 days for delivery. The consultant was extremely rude and unhelpful. I requested a tracking number for my order but was advised by the consultant that they do not work on a tracking number system and that there is no tracking number for my order. I thought that was very unprofessional as they are such a big company and deal with distribution throughout the country. When I checked the status of my order on Groupon on the 07 December 2015 it was update that my order has been shipped, to date I have not received my order. I have sent emails to [Email Removed] and received no response, I have called the call centre on *** and the operator says that there's a high volume of calls so customers must send and email. I am <br> so disappointed with the service at Groupon, I don't think I will ever want to purchase from them again. Their consultants are so unprofessional. I am really disgusted with the service.