No Delivery after 23 Days!!! Ref ***8

I purchased 2 items from Groupon - one on the 21st December and the other on the 22nd December. To date neither have been delivered. I called on the 4th January and was promised that all itmes (4) would be with me by the latest on Friday (8th). Only two items arrived. I called today - had to wait for 20 people before getting assistance. Pumza answered my compliant and couldnt assist. I asked to speak to a manager on her phone as with Groupon not even responding to my complaint on their system last week realised that they dont have the work ethics to try and resolve complaints or at least advise customers what is going on, After some bantering she assured me that the manager had asked that the call be transferred and he would pick up, After remaining on the line for 10 minutes with no response I discounnted. Shiraaj Bawa, I think you are in the wrong department and/or business. To ignore a phone call is one of the most ***ardly actions. I want my stuff before COB tomorrow 15th January