MJ
Michelle J

1 reviews | Active since Sept 2015

30 Sept 2015, 11:52

No aftersale service at groupon

I am very disappointed with the service I have received from groupon. I purchase a mechanical car in November last year, this car has ben giving us endless issues and now the battery does not charge anymore.<br> It is still in excellent condition as if its brand new,because my son hasn't really played with it because it is faulty.<br> I have contacted groupon on several occasions to get it fixed or replaced but I get no assistance from them.You wait on the line for so long and then the call gets cut and I finally spoke to a guy by the name of Cheslin who promised to get this sorted last week already. I have not heard from him since and when I email him to check on the progress of my query he asks me to remind him of my problem.This is soooo unprofessional. This mechanical car had a one year warrenty and now groupon is not responding. R1500 is a lot of money for a product that never really worked in the first place.I will not recommend anyone to purchase from groupon when it comes to electrical or mechanical stuff. There is no warrenty,its all a big fat lie to make money.

0
Replies (0)