1 reviews | Active since Oct 2010
NEVER BUY A PRODUCT FROM GROUPON
I purchased a product, (filing cabinet) on 21 May 2015, The amount of R999.00 was taken off my credit card.<br> I received an e-mail on 27 May, stating my product has been dispatched, with a tracking number.<br> That was the last I heard from Groupon. I phoned Groupon on 22 June to inquire about the delivery of the product. I was told the courier company had lost the product, and they will refund me. I found this flippant answer completely unacceptable, and asked to speak to a supervisor. The supervisor (Seragh, not sure of spelling) told me the supplier actually didn't have stock of the product, but would inquire what the actual story was, and would phone me back. Needless to say, I'm still waiting. I phoned Groupon again on 25 June, and was told the supplier ran out of stock, and this was not their problem, and would I like a refund.<br> THIS IS COMPLETELY UNACCEPTABLE, how can you blatantly sell a product without limiting the quantity of the stock available. So more than one month later I'm still R999.00 poorer and haven to product.<br> WHY DID GROUPN NOT PHONE ME TO LET ME KNOW THIS WAS THE CASE, AND REFUND ME IMMEDIATLEY. If I did not phone to enquire, how long would Groupon keep my money
We truly apologise for the inconvenience caused.
Please see email response.
Kind regards
GrouponSA
We truly apologise for the inconvenience caused.
Please see email response.
Kind regards
GrouponSA
