money not refunded as promised

it is now officially a MONTH... i am still waiting for my refund.. this geenefa keep sending me emails saying that the refund has been processed, i have been waiting for 10 days since his/her last email... and now they are saying that i should send my bank statement to proof that i have not yet received the money,this is ridiculous...I AM SO DONE WITH GROUPON AND SO IS MY FAMILY AND FRIENDS N THEIR FAMILIES AND FRIENDS FRIENDS ALL I WANT IS MY MONEY BACK..#BRINGBACKMYMONEY..WHEN ARE PAYING MY MONEY BACK???!!!!!!