MISREPRESENTATION & NO CUSTOMER SERVICE

Good Day<br> A promotion for BUGZ was available to purchase. An ADDITIONAL promotion of 20% was advertised. Upon purchasing a set of 2 tickets and a set of 8 tickets (x2) I received my groupon on 28/12/2015. The payment that went off my credit card only reflected the 20% off the 2 tickets. I tried calling the call centre and sending emails numerous times with no luck. I then went the online route an received an email response saying that the 20% is limited to ONE purchase which was not advertised and that nothing further could be done NOR could i get a refund. My further attempts via email was also met with no response.<br> Since this incident I almost bought something again but luckily i remembered in time and cancelled my order.<br> I am contacting Hellopeter as maybe they have more of a platform to actually get through to a company that clearly doesn't go the extra mile for the individual customer and can just decide to ignore query.<br> Ayesha