Misleading

I made a purchase on the 06/08/2015 and payment reflected immediately<br> <br> I understood that it took 5 days for clearance<br> <br> I received an e-mail from Runiel Phigeland on 13/08/2015, who informed me that the purchase was unsuccessful.<br> <br> I checked online and the deal is still available!!<br> <br> Could they not process this deal as it is still available?<br> <br> I was informed if i still desired to make the purchase, should make another payment while me refund is been processed!<br> <br> There is simply no logic in the above<br> <br> So much for customer satisfaction<br>