Is there anybody there?

Exceptions - Code ***CGP | Ticket # ***7 <br> <br> Regardless of the fact that it is December, I find your service to be unacceptable. <br> I placed an order on 27 November 2015, paid for it via credit card the same day, but have been waiting for my product for nearly 4 weeks!?!?!<br> <br> I was asked to confirm my shipping address, which I did the same day but apparently this query was never received so never actioned... Seems like the customer care/ support email address is some sort of a black hole...! Or in actual fact just a ****py magic trick performed by a company that doesn't give a damn after they receive payment. <br> <br> After numerous emails, I was told my order was updated but had to wait another 3-5 working days... Really? This just adds insult to injury! Surely after 3 weeks of waiting I would receive a bit of a bump up in the system? Simple customer service sense? <br> <br> If you haven't already realised it, I think your company is shocking and will blacklist you 'around town' every opportunity I get. I will tell people about the service (or complete lack thereof) as often as I can - word of mouth is a powerful tool and I plan on using it to deter people from using your company.