Is there anybody in Groupon that can answer emails

in November I ordered the Ultra Slim Elemental Tech 20 000mAh Power Bank.. delivery was to be 21 days.. <br> Its now around 9 weeks later no delivery. numerous email no reply on my questions.<br> I did get a reply saying that the (Ticket #***2) will be closed from Shameez.. <br> Don't try to call as you wait then get a message saying high call volume. please email query.<br> but no answer on my question of when will it be delivered. <br> Now I have to go to Hello peter to get a answer. <br> why must it go this route to get someone to do there job.<br> And don't reply with \ we are looking into the matter"<br> Here is the information you need<br> Groupon code: ***Z4C<br> Security code: A03E601198<br> <br> Answer <br> Has it been sent <br> is it missing <br> is it a ****..<br> <br> Thanks<br> <br> Russell"""