Is Groupon's quality slipping and do they care?

I bought a Groupon voucher in May for Eduzani country lodge to use 8 & 9 August for my anniversary. Planned it for 3 months. Got my mother to babysit for the weekend. We drove an hour to get there +- 70 kms from our house. The place was horrific. We did not spend the weekend as planned. Spend time and petrol. And our anniversary celebrations were spoiled. Ended up going home. I emailed Groupon to complain about the lodge, I also complained at the lodge. I had to follow up with a call on Tuesday as no one called me yet regarding my email. And I was made clear that I am one of many customers - so basically my complaint means nothing as they receive hundreds of mails daily. My experience. My loss. My spoiled romantic weekend were just a number. No one bothered to even try and make up or offer something to make up for the big celebration we lost. Not Groupon or the lodge. Who is responsible? It was our 10th anniversary. Now how will we get that back?? Does Groupon not have some sort of quality inspection prior to signing up merchants? Or is it just about making profit? Groupon I've been loyal for 4 years and sent many referrals. But perhaps its time to move on. I'm just a number?