Incredible customer service my ass

I emailed Customer service on the 10th, 18th and the 20th February 2015 with numerous follow-up calls and I still waiting on feedback after 2 weeks. <br> <br> On your website you preach about Incredible customer service \we'll do what it takes to make things right"I'm still waiting ???<br> <br> Original request: \""After opening the box last night I came across one of the 5 mirrors part of the stackable unit cracked in the box (Picture attach). The mirror is part of the 2-level smaller cabinet. <br> Groupon Code : ***U64<br> Security Code : 4F855EDD33<br> Please advise how do I get a replacement mirror (part)?<br> """