NM
Nozipho M

1 reviews | Active since Mar 2013

09 May 2015, 08:34

Incorrect areas advertised for service

I got a voucher deal regarding wheel alignment to be done at Autoquip and the list for the branch areas was posted incl. Centurion (where I stay). Though, once I received the voucher it was for Ormonde (JHB South - 65+km away) and Durbanville (450+km away). Reported the issue and a refund on 24/04/2015, with 2 follow ups up until 7/05/2015 and I haven't a response or refund whatsover. It is effectively incorrect advertising to persuade customers to buy things they won't use, might as well pay normal price at a branch in Centurion & it will still come up cheaper than travelling

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Replies (1)
Groupon
Groupon's reply11 May 2015, 11:07
Official
Hello Giftt,

I am sincerely sorry this deal turned out to be such a bad experience for you.

I have now cancelled your Groupon and refunded the amount back to your method of payment. Our partner business has already been informed that this Groupon is no longer valid. Please allow up to 5-7 working days for the payment to clear back to your account.

Apologies for the inconvenience caused.

Kind regards,
GrouponSA