BD
Busi D
1 reviews | Active since Mar 2009
05 Mar 2015, 09:52
INCOMPETENCY: BOTH SYSTEMS AND HUMANS RULE GROUPON
On 26FEB15, I purchased 2x weekend away deals from Groupon for a family outing which incl. my elderly parents. They only sent confirmation for 1 purchase on Fri, this was even though the deals were both paid for within 4mins of each other from the very same account & only after they were unreachable on their customer service number. By Fri afternoon I made a follow-up via email wrt to the outstanding voucher. My query was only attended to on 4Mar with a story that the voucher was unsuccesful & the reason by Yusuf Sadan was, I quote \I am not exactly sure
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Groupon's replyOfficial
05 Mar 2015, 11:20Hello Busidee40,
Thank you for making contact
I sincerely apologise for the inconvenience this has caused you.
Please be advised for the voucher we need confirmation from the partner to confirm that the voucher was not used as the voucher shows redeemed on our side. Once you receive confirmation we will action your refund for you.
The 2nd voucher is not on your account. Please can you ask the account holder to email us his/her details for security reasons to ***.
I hope all this makes sense.
Kind Regards
GrouponSA
Thank you for making contact
I sincerely apologise for the inconvenience this has caused you.
Please be advised for the voucher we need confirmation from the partner to confirm that the voucher was not used as the voucher shows redeemed on our side. Once you receive confirmation we will action your refund for you.
The 2nd voucher is not on your account. Please can you ask the account holder to email us his/her details for security reasons to ***.
I hope all this makes sense.
Kind Regards
GrouponSA
Groupon's reply05 Mar 2015, 11:20
Official
Hello Busidee40,
Thank you for making contact
I sincerely apologise for the inconvenience this has caused you.
Please be advised for the voucher we need confirmation from the partner to confirm that the voucher was not used as the voucher shows redeemed on our side. Once you receive confirmation we will action your refund for you.
The 2nd voucher is not on your account. Please can you ask the account holder to email us his/her details for security reasons to ***.
I hope all this makes sense.
Kind Regards
GrouponSA
Thank you for making contact
I sincerely apologise for the inconvenience this has caused you.
Please be advised for the voucher we need confirmation from the partner to confirm that the voucher was not used as the voucher shows redeemed on our side. Once you receive confirmation we will action your refund for you.
The 2nd voucher is not on your account. Please can you ask the account holder to email us his/her details for security reasons to ***.
I hope all this makes sense.
Kind Regards
GrouponSA