RG
Ronelle G
1 reviews | Active since Feb 2013
24 Mar 2015, 07:29
Ignores questions
I have been a loyal Groupon customer for many years, this will no longer be the case. I made a purchase on Groupon a month ago, then yesterday I sent an email to customer care, inquiring when I can expect my delivery. I was told that due to unforeseen circumstances I will no longer be receiving my goods. I asked for an explanation and that someone should please call me and explain this to me and got a one liner reply. \The supplier cannot supply the stock anymore due to technical and logistical issues". What"
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Groupon's replyOfficial
24 Mar 2015, 07:57Hello rgriffiths,
I am sincerely sorry this turned out to be such a bad experience for you, thanks for letting us know.
Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
I have escalated this complaint to management to look into so we can avoid this from happening in the future.
Kind Regards
GrouponSA
I am sincerely sorry this turned out to be such a bad experience for you, thanks for letting us know.
Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
I have escalated this complaint to management to look into so we can avoid this from happening in the future.
Kind Regards
GrouponSA
Best regards,
Groupon's reply24 Mar 2015, 07:57
Official
Hello rgriffiths,
I am sincerely sorry this turned out to be such a bad experience for you, thanks for letting us know.
Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
I have escalated this complaint to management to look into so we can avoid this from happening in the future.
Kind Regards
GrouponSA
I am sincerely sorry this turned out to be such a bad experience for you, thanks for letting us know.
Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
I have escalated this complaint to management to look into so we can avoid this from happening in the future.
Kind Regards
GrouponSA
Best regards,