I want my refund!

I cancelled my Mozambique getaway deal a couple of days before we were supposed to go cause getting to the place proved impossible. I immediately sent you guys an email and received an email advising that my refund request had been sent to your Payments Dpt and that I'll receive feedback within 2 w/d (this was on the 22nd). I never received feedback till I followed up on 2 Mar. Still didn't get a response, then I called in and spoke to Ricky. He made me believe that the refund would be done, now he tells me they can't refund me. They are gonna credit my Groupon acc - what if I don't plan on ever using Groupon again!? I explained that I want my money deposited into my bank account where it was initially deducted. I don't want any Groupon credits! I want my money credited into my bank account - not a Groupon account!