I WANT MY MONEY BACK!!!

I cannot begin to describe the frustration of having purchased something that turned out to be faulty as hell and then they pick the straightener up only to loose it in transit and then promise a refund which i am waiting for for over a month now. they send me stupid screen shots saying they did the refund but upon checking my account there is nothing there! i have even forwarded the statement to them. I WILL NEVER PURCHASE FROM GROUPON again and i will make sure every person i come into contact with knows about this pathetic good for nothing company! I want my ****en money back you *********** things and i will take this further to consumer protection because this is not on at all! I will post on here every single day every hour if i can till i get MY MONEY back!