I NEED MY REFUND ASAP !!!!

Good Day <br> <br> I recently purchased a Getaway to Durban on the Groupon's website worth R2300 however I had to cancel as I needed to use this money for a family a emergency.I phoned Groupon to cancel and request a refund as I needed the funds urgently. I spoke to Phumza who was very helpful and even assisted by providing the FNB branch code which I did not have with me. <br> I subsequently recieved an email 2015/03/24 that I should expect the money in 7 working days. I phoned after the Easter holiday (7 days had passed) and was told that the money was paid into an Absa account as the branch code provided was incorrect. I have to phone everyday to follow up and have to hold for hours and have to explain myself to different people who do not have a clue as to what is happening. <br> ON Friday 10/ 04/2015 I was Shoneez William who promised to look into and advised that the matter should sorted by Monday 13/04/2015, she will contact on Monday to update me. I had to pick up the phone to call Groupon again hold for hours , speak to the consultant who have no clue whats happening but try to convince you they do. transfered to Maisha Arense today she promised to call tomorrow ..<br>