VM
Veronique M

1 reviews | Active since Feb 2011

09 May 2015, 16:40

I am done with Groupon

I purchased the retro vintage watch deal on 24 April. I phoned on 7 May to enquire when I would receive my order. I was told that my order had been cancelled because of lack of stock. Nobody had contracted me to inform me. Groupon pocketed my money and would have kept it, if I had not enquired. This is not the first time this happens and I keep giving Groupon another chance but now I am done. How can they not put a limit on the number of items on sale? I think they are just greedy and keep the customers money generating interest in their accounts until there are enquiries.<br> <br> I am done with Groupon

0
Replies (1)
Groupon
Groupon's reply11 May 2015, 11:31
Official
Hello vmestdagh,

I am truly sorry for the manner in which your query was dealt.

I can confirm that all of your comments have been anonymously passed on to all relevant departments.
Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.

Once again, I do apologise for the inconvenience caused.

Kind regards
GrouponSA