Horrible Service

I previously placed and paid for two orders on Groupon on the 28.11.2105. I tried several times to contact Groupon South Africa regarding the delivery of my purchases but to no avail. I finally received an email from Groupon after recording a complaint on Hello Peter. They promised to assist me with my query but did not assist any further after sending me that one email. I called Groupon today only to find out that they cancelled my first order due to insufficient stock that they had received on the 12.12.2015. Really strange how I should be affected due the shortage of stock considering that I placed my order on the 28.11.2015 and that I should have therefore received delivery by the latest, the 11.12.2105 as they say that it takes 10 days to deliver an order. They also did not contact me in any way to inform me that the order had been cancelled and that I would receive a refund. I had to follow up with Groupon in order to find this out. I am so annoyed with the horrible service that I have received. I do not know if I will even receive the second order in time for Christmas so I was forced to cancel it. Thanks Groupon for messing up my Christmas.