Half Day Groupon Spa Treatment ****

We purchased a half day spa treatment through Groupon for the Kalahari Day Spa ( Randburg) *** in December , after contacting them they could only accommodate our booking the second week of January. We opted for this booking and arranged to take half day unpaid leave from work as the voucher would not allow us to book on ANY weekend.... <br> We arrived for our appointment and the Spa was an absolute joke, very poorly presented and badly managed. While attempting to take to the reception / manager Hajera between her personal phone calls and her running to the back... we got told that sorry there was a mistake and the booking was only made for one and they are running late. After waiting over an hour they still could not accommodate us. There had been several other people attempting to may telephone bookings and i could see her putting them off even though her booking sheets are empty... <br> <br> After a very frustrating afternoon and with the best offer of doing half our day spa treatments today and then balance at who knows when we opted to leave with nothing ... <br> <br> we have logged this with Groupon and i wonder if we will get a refund ? think Groupon should investigate provider..