Groupon technical glitches debits your account without crediting you voucher and support team is incapable of processing a refund

<p>In Jan 2016, I bought a hairdresser voucher from groupon's android app. A bug occurred where the voucher was not credited to my account, but my money was debited. </p> <p> </p> <p>I called the support staff on numerous occasions for them to manually credit my account with the voucher I purchased, however they said I would first have to process a refund and then purchase it again, This seemed odd, but I agreed to the process. </p> <p> </p> <p>After numerous calls from my side to check on the progress of the refund, I got various versions of feedback from a different consultant every time. One even told me that the refund was processed already, I must go to the bank to check my statements, which I did and confirmed that no payments was ever received from Groupon.</p> <p> </p> <p>Does this mean my money is just lost now? As it is now the last day of August already and I can't continue spending money on calls to them without them resolving the issue? There is no face to face consultation option available and emails are far less efficient as then there communication is even more vague and you have to wat 48 hours between each reply from them.</p>