Groupon take a wake up call & improve your service

17July i bought a water pearl set. I didnt receive the product in a long time. Emailed groupon but the consultants couldnt assist. I called on 15Sep and spoke to a consultant that would escalate why i didnt receive my pearls.I called again on 29Sept and am advised they dont know what has happened&they should refund me.I have refused&insisted i want the pearls i bought.Its up to Groupon to investigate&send me what i bought&not come up with a lame excuse. Bronwyn says they cant sort the issue with the supplier.Whose problem is that?I dont care about their issues.All i want is my pearls.<br> <br> As if it wasnt enough, i also followed up on a tablet i had bought.I was advised by Bronwyn that the courier company delivered to my work place&i had left my employer.I advised him i have not left my employment&am still at the address requested.He advised i should contact the courier company&sort it out with them.What bad customer service.I must incur high telephone bills to make follow up with themall the time.Noone bothered to contact me after my escalation.Their consultants cant handle email queries.They dont give attention to detail.Noone at Groupon cares about the customer.The holding time 2long