Groupon returns policy

<p>In Nov 2015, I ordered a set of pots on Groupon.</p> <p>In July 2016, I contacted Groupon telephonically to ask how to go about having the lid of one of the pots repaired or replaced. I was told in the terms and conditions of sale, there was a 6 months warranty.</p> <p>Since I do not remember such a condition of sale, I asked to be shown such. The operator could not provide it but promised to follow-up via email.</p> <p>Via email, I received a link to the Groupon goods global returns policy - from the UK site.</p> <p>When I pointed out that this was the UK site and not the South African one, the operator (via email) acknowledged her error and forwarded the subsequent response.</p> <p>The response then read that it was not a term or condition of sale but that Section 56 of the CPA was applicable.</p> <p>When I enquired which part of the Act was being invoked, I received the UK site's returns policy (sent originally).</p> <p>I have had no response since my last email asking for my enquiry to be escalated to a manager or supervisor.</p>