RW
Rene W
1 reviews | Active since Jun 2012
23 Feb 2015, 11:12
Groupon: Response
I complained about the hygiene conditions at Spa Afrique, the voucher of which had been bought via Groupon. I complained both on the Groupon Facebook page (where I submitted photos that I had taken on the day) as well as on this website. In both cases Groupon \responded". Their response in both cases was the stock standard response along the lines of ...\""we apologise for the bad experience...etc. But they have completely missed the point - my issue was around how they vet and check suppliers to ensure that it is of an acceptable standard. Then to add insult to injury"
Helpful (0)
Replies (1)0
Replies (1)
Groupon's replyOfficial
25 Feb 2015, 08:00Hello Rene Van Wyk,
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
As discussed before, I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Kind Regards
GrouponSA
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
As discussed before, I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Kind Regards
GrouponSA
Best regards,
Groupon's reply25 Feb 2015, 08:00
Official
Hello Rene Van Wyk,
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
As discussed before, I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Kind Regards
GrouponSA
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
As discussed before, I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Kind Regards
GrouponSA
Best regards,