Groupon poor returns service

I logged a goods return request on the same day i received it on the 05/08/2015 as the Goods were damaged and dented. After not hearing anything for a week i then phoned them on the 20/08/2015 to find out what was happening as i needed to get the unit installed and had made arrangements for the weekend of the 22/08. <br> I even sent a mail advising them them of this on the 20/08. i sent another mail today asking what what going on as the goods have still not be picked up. it is now 6pm and i am still waiting for a response. <br> <br> This is **** poor service from groupon. Please can this be sorted out.