Groupon passing the buck
<p>I'm extremely upset with Groupon for the massive inconvenience they caused me.</p> <p> </p> <p>My husband purchased a kids gsp watch 3 weeks ago. When we received it my husband set it up and whilst doing this somehow the screen cracked. He emailed Groupon and received a lousy response. "Regrettably, we're not able to replace the order due to merchant restrictions. I'm really sorry for any inconvenience caused". Yes, this is a MASSIVE INCONVENIENCE. We purchased this specifically for our son as a gift. HOW DISAPPOINTING!!!!!! We made a promise to him and we broke it. And then to be told that we cannot get another watch only a REFUND....You have got to be kidding me!!! This is unacceptable!!!</p> <p>Now firstly, we didn't receive clarity on the merchant restrictions. Secondly, WE BOUGHT THE WATCH FROM GROUPON NOT THE MERCHANT. Why are you passing the buck?! Please tell me how you intend on remedying this situation so we all end up happy. I promised my son this gift so please put speed in resolving my complaint.</p>