Groupon out to ***** our monies-No customer care

On 23/02 i paid for 2sets of pots that my friend purchased on Groupon for R2198.On 2/03 we contacted the call centre& where advised the delivery would take up to 14working days.We were asked to send proof of payment which we did. By the 8th of April no delivery was made.Upon contacting Groupon the feedback was our order was not processed due to incorrect reference number.We confirmed the reference number generated&the lady couldnt confirm why the order wasnt processed.She advised she will refund monies paid.We are not happy .Groupon has earned interest on our monies for close to 2month.,We have lost out on this deal and other similar deals on which this money could have been used.There was no empathy or customer care received from the consultant.Is it too much for Groupon to speak to the supplier to provide the pots for which they received money?What did Groupon do with the 2sets of pots as this would have been supp**** to them?I suspect *****.Perhaps someone else who did not have money at the time of the deal was given our pots.I expect Groupon to look into this and deliver the pots which i bought or refund market value of pots as i have lost out on other opportunities:(