Groupon: No Delivery and No Response

I ordered a Groupon item about two months ago. Initially when it did not arrive, the consultant was very quick to respond to let me know he was investigating what the delay could be with my purchased product. Another 2 weeks passed and still no delivery. I then mailed again asking where it was and suggesting that maybe a refund be in order, of which I have had no response. I have mailed TWICE since then requesting some form of action or response with STILL NOTHING!? Have Groupon legged it with my money and is that why they are not responding anymore??<br> <br> This is a great disappointment because I have been an avid Groupon supporter. Unfortunately, this will be the end of my journey with them.