Groupon Must Fall

I bought a Zoo deal beginning of December I was told by Angelique Benting that I used the wrong reference so my payment didn't reflect, I sent my proof of payment to show the reference I used is the same I got from Groupon and I asked her to investigate the problem for me so that next time I know beter with no luck. I requested to be refunded and produced all details for the refund, I have been sending Facebook inboxes every 2nd day but still I don't have my refund. Nureen said she has sent my request to accounts and she will send me confirmation on 28 December but it never happened, when you call you are caller number 60 holding