GROUPON - LIES & NO REFUND - YET

I bought a hair iron in August 2014, that stopped working mid-February 2015. I called to get an invoice copy to send the iron for repairs. The call agent said to me Groupon would collect the item an refund me in full, I was happy an logged the collection 17.02.15<br> <br> 23.02.15 no collection yet done, called found out collection wasnt logged, did it again<br> <br> 25.02.15 item collected<br> <br> 26.02.15 emailed waybill to Groupon to action my refund, was told 3-5 working days for refund<br> <br> 06.03.15 no refund received,call agent asked me to send bank statement to proof I didnt receipt money, and apparently Groupon can back date payments so I was asked for a statement from August 2014 to present, i refused, utter *******. <br> <br> 09.03.15 I settled on a statement from date of collection to present. emailed<br> <br> 11.03.15 no feedback call agent asks again to send statement from August, escalated my call to a senior <br> <br> 12.03.15 still nothing, escalated to Maurisia Arendse she was too contact the bank an give me an answer by Friday the 13th at 9am<br> <br> It is now Friday the 13th at 9.53am she emailed saying she hadnt heard from the bank, its now 3.38pm after several calls and an email NO SIGN OFF MY MONEY!!<br> <br> UTTER *******