Groupon late delivery without any responses

On 10.12.2015 I placed an order from Groupon which was supposed to be a Christmas gift never arrived. Groupon ensured that my order will take 10 working days. Today on the 5th of January 2016 I still haven't received my order (Fitness Tracker with Full Face Display Groupon code: ***D66) After numerous attempts at phoning customer care I still aren't able to get hold of customer care (The word doesn't really explain how they feel about there customers) I emailed them and I received an automatic reply from there servers saying that my query(Ticket #***8 Fri 2015-12-18 12:35 PM) has been logged and that I will receive a reply from them within 2 working days. Guess what, I received a response from customer care on the 24th of December (Late again) which I rep**** to where they told me that I can collect the gift from the Cape Town offices if I am close by. So much for the free delivery. I wasn't close by and honestly felt that I am not going to drive all the way to fetch something that was supposed to be a free delivery. Today I have not yet received a reply from them or able to get hold of Customer care. I am truly disgusted by the level of incompetency within this company.