Groupon disappointing once again

First incident: Purchased groupon voucher all paid up. 3 weeks later still no feedback.<br> I called in, agent was helpful and refunded me. According to him, there was nothing dispatched.<br> Bad service!<br> <br> Second incident: Purchased groupon all paid up - Groupon said receive package within 48 hours?????<br> Really, because I still have not received my order?????<br> Placed order on the 14th December(Late) therefore 15th, 17th, 18th and today the 21st (total of 4 days, tomorrow will be the 5th day. This is breach of contract, as you stipulate in the terms and conditions that the order will arrive within 2 days from purchase.<br> <br> I want my package that I have ordered. This is a totally unfair practise, I tried to call several times and no response - you have an automated voice message to say you are all very busy. Unless you are dropping orders off with customers, I suggest you handle your customers better and respond within time.<br> Also there is no email that came through to my mailbox to track my order, not even a response to my latest email follow up. Please call me and advise when my package will be here tomorrow, as I cannot wait anymore.<br> <br> I want a phone call with feedback and time of delivery ASAP