GROUPON CUSTOMER SERVICE PATHETIC

I bought a powerbank device from groupon on the 4th January 2015. I noticed I received two emails regarding the same purchase. Only to realise I was charged twice.<br> I sent in an email immediately the next day about the duplicate purchase and I received an email from Runiel Phigeland indicating he took note of the duplicate purchase and I would be refunded within 7 days.<br> I waited 7 days, checked my credit card and found no refund. I emailed again and was asked again by Runiel Phigeland to forward my banking details so that a refund could be made. I asked to be contacted by a manager and to date no one from Groupon has taken the time out to verify why my refund hasnt been done.<br> My last email to Runiel Phigeland indicated that yet another week has passed and I have still not received a refund. I have received no joy from the call centre agent I was dealing with. The product I received as well is honestly not worth the money I paid for it. It only charges my cellphone at 10% and is then dead itself. A really useless product and a waste of money. I WANT MY REFUND. This is theft and very unprofessional conduct!