Groupon code: ***1CP

I placed an order on 25 November 2015 for 2 Polaroid power banks and on the order confirmation email I was told delivery would occur in 10 working days. At 15 working days I called Customer Service and initially struggled to get through to an agent as when you dial *** you receive the message confirming the operating hours as if the call centre is closed yet I dialled within the operating hours. Eventually I got through to an agent and queried where is the product only to be told that there is no tracking on the product and the agent could not confirm where it is. I sent 2 follow up email - on 14 and 18 December - but I have received no response thus far. The special is still being advertised on the Website and now states that purchases made up to 11 December 2015 will be delivered before Christmas and all orders thereafter will be delivered within the first 2 weeks of January 2016. Well it's almost New Year and I still have not received anything. No feedback. No package. No nothing. Amazing how my colleague can order with Takealot last week and receive the package on the same day. Now that is customer service. I'm planning on informing all my friends and family of this.