GROUPON - BAD SERVICE

I ordered at item from Groupon on 1 September 2015...Groupon claims a 14 day delivery. The first call was to Farzana who gave me a tracking number and EXPECTED me to call the courier company. The courier company stated that the order was cancelled. I called Groupon back and spoke to Bronwyn...who escalated....NO feedback at all was sent from Groupon...Called Groupon again a few days later and spoke to Farzana...She also said she was going to escalate...NO feedback received from Groupon.<br> Called again this morning and spoke to Astril...who promised to provide feedback sometimes today...what are my chances???<br> <br> I've sent countless mails to them but all in vain....All I receive is an automated response