MJ
Musa J

1 reviews | Active since Nov 2012

06 Feb 2015, 13:01

Great Service from Asheeqa

I made an EFT deposit to pay my for my order but there was something wrong with the payment not reflecting on the account. I sent the support team an email, I received assistance from Asheeqa, she told me to send her the proof of payment, I did she checked if the account number was entered correctly, she confirmed it was entered correctly but she could not verify whether the reference number was correct, and told me to send her an email on Friday. Today (Friday) I sent an email, she asked for my number, she called and told me the bank might have entered an incorrect reference, different from the one I wrote, she credited my groupon account with credits and then she talked me through the purchase within the minute the order was through...<br> <br> I'm super happy with her service

0
Replies (1)
Groupon
Groupon's reply06 Feb 2015, 14:37
Official
Hello Em***,

Thanks for your feedback! I am delighted to hear you enjoyed your experience Asheeqah.

We always appreciate hearing about our customer's experiences with Groupon.

Kind Regards
GrouponSA