Goods/Refund never received

TERRA MADRE GROUPON PURCHASED <br> *** <br> <br> Groupon bought in December 2015 but never received voucher. They advised that I will receive a refund of R199 but that never happened.<br> <br> \We would therefore need to refund you the amount of R199.00 back into your bank account.<br> Please ensure to send a valid proof of payment for the EFT/direct bank transfer payment made and the GRPZAR reference number used for your purchase.<br> Kind regards