Furious with lack of communication and bad service

I have been reading some of the comments and seems like everyone experience the same problems. I ordered a shoe cabinet on the 7th of Dec and still haven't received a tracking number or confirmation that the item was shipped. I also noticed that Groupon does not respond to any of these complaints. None of the contact methods are successful. No reply on e-mails send and on the telephone number supp**** you are being told to send an email and the call drops. You cannot even get to speak to anyone. How can they still be in business and what can be done about it? We should make an awareness on social media to warn other people. It is such a bad experience not to receive your order, and worst, the possibility of loosing your hard earned money, and on top of it spend valuable time trying to get some feedback and answers out of them. Wish I had investigated them on Hello Peter before I made use of their service (lack of service)