First time purchaser never to use Groupon again

<p> During the month of September i purchased a Lifestyle Gazebo via the Groupon app, i received the product on the 29/09/2016. On setup there was a defect on the product and i called Groupon immediately. I was assured by the call centre agent, i wont mention his name, on recorded call that he will ensure i receive the product the following day as i needed it for the coming week. Nevertheless i waited for a reply to say that matter regarding the exchange was resolved and i would receive a new product, which was not the case. I was sent from pillar to post to sort the problem on my own as incompetence was evident at Groupon. I was promised time after time i would receive a call back on the progress and never did. Eventually on the 30/09/2016 i flipped and threatened to open a case of ***** as i felt Groupon was *****ing my hard earned money. Nevertheless i was still sent from pillar to post, i was even forwarded to the MD of Calasca trading who was aggitated at the fact that Groupon is not handling the matter and sending the consumer around. I never received my order as promised so i demanded that i collect as i needed the product, i requested some form gratuity as i to collect at my expense due to lies and also i sit with a high cellphone account balance. I was promised that a gratuity would be discussed with management and i would receive a email confirming this, to date nothing has been said or done. This is utterly disgusting and there is a lack of ethics as Groupon seems to believe that the client must run after them once they receive payment.</p>