Failure to deliver as promised and poor service!!!

I had placed an Order with Groupon on the 01 December 2015 and sent through my confirmation to ensure that my purchase was successful, upon receipt of my mail an agent responded and advised that should delivery not occur within the 14 working days (as stipulated on the website) then i should contact her further.<br> <br> 15 working days passed and i had not received delivery of my product so i sent through another email (as waiting on the customer care line is about 30 minutes) and was then advised that it will be delivered in the next 3-4 working days.<br> <br> On the 31 December i received an email informing me that they are unable to guarantee delivery of my product and are happy to refund me.<br> <br> Unfortunately my company was closed and i was unable to respond accordingly until the 06 January 2016. <br> <br> This time i decide to call the customer care line and wait to speak to an agent, who advised me that my order is with Dawn Wing Couriers and provided me with a tracking number which ended up being incorrect and now i cannot get through to the call centre to find out exactly what is going on as this product is still being advertised on their website.<br> <br> Other purchases i have made had similar results!