Extremely Poor after sales service

I purchased a Royalty Line 18 Piece Cookware set in December 2015. After receiving this we gave our old Cookware set to our domestic worker. If I had known what was to follow I would rather have kept the old set and tossed the Royalty line set. It is suppose to a decent set but everything sticks to the set and the set burns black. This supposedly is R8000 worth - of **** I say. When sending Groupon a mail you only get an automated support mail back. When you reply asking them to contact you (only because I cannot get through to their call centre) you get another mail back asking what your query is. <br> Well it has now been well over a month. Myself and my missus have tried getting in touch with them but to no avail and no one calls back. This is absolutely ridiculous and one would imagine a well known company like this would treat their customers better. This truly sais alot - they are very willing to take your hard earned cash but when receiving queries they ignore you - typical. A very dispondent customer. Charl M