Extremely ****ed off

I ordered 3 white duvets from Groupon. It was delivered, however i was very unhappy with how they were packaged or let me say not packaged. The products came here in their original packaging, not closed or boxed as other suppliers do, especially since it's white bedding. When the bedding arrived it was filthy and I asked them to collect and supply me with new duvets, properly packaged. These items were collected 09 April 2015, Waybill number: ***5 by Courier IT. To date no new ones have arrived, and no more correspondence from Groupon. A Ryan Bailey was assisting me to get the duvets collected and I have been mailing him since but no response. So they have my money now and the duvets. So can Ryan or someone more capable please assist as I now want a refund as per e-mails sent. i do not want to purchase anything more from Groupon.