Don't Use Groupon For Ticket Purchases

I purchased two tickets from Groupon for an event at the Gallagher Estate in September. It took two days to get the tickets and the purchase confirmation via e-mail. We got to the event that started at 11:00 and had to wait in line Groupon Line. By 12:30 we had moved half way down the line. There where three lines, Cash, Computicket and Groupon. All the other lines had a waiting time of max 10 minutes. After 2 hours of waiting I eventually purchased two new tickets cash for R560.00 which took less that 5 minutes. I contacted Groupon a few times regarding this and every time they reply via e-mail that someone will be contacting me within the next 2 working days. No one has gotten back to me to date. What I really want to know is why their service is so bad? Also if they think it's fair that I had to pay over R1,000 for an event because of their \system issues""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;559440;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/14 16:27;15/10/14 14:36;Telephone and ADSL line not working for a week;8,31E+12;;***;Good day,<br> ><br> > Fault number 614CRK091015 was logged on 09.10.2015. There has been no further correspondence since the initial sms and the landline and ADSL is still not working 6 days later!!!!<br> ><br> > I have to constantly follow up via the \Let's Chat\"" function and I get told about a different chain of events each time. I spoke to Sabi Ntonga on 12.10.2015"