Disgusting Service!!

I ordered and paid for a waist trainer on Groupon on Tuesday 23 February 2016 and sent my proof of payment to [Email Removed] on Wednesday 24 February 2016, and queried when I would receive my product. This email was responded to, stating that I would only receive confirmation of order the following Tuesday (1 March 2016) at the earliest.<br> <br> Today, 1 March 2016, I had not received feedback in any form, so I emailed again to confirm, to which I received a response telling me that I had not received my voucher due to FAILED EFT PAYMENT!! How is this possible, when I have my proof of payment, which was sent to Groupon the very next day, and the money has been deducted from my account?!?!<br> <br> The next paragraph of the email states that the deducted funds will be refunded to me. WHAT IS TO BE REFUNDED IF YOU JUST TOLD ME THE EFT FAILED?!<br> <br> Lastly, when I try to call the support number given in the support email ***), there is a loop that does not put me through to an operator, but tells me to push 1 for customer service, but when I do, the loop just replays!!!