1 reviews | Active since Aug 2013
Disgusting Service
I took my car for a service with a Groupon Voucher on Thursday the 30th of April and was informed on the same day that my car needed at extra R5000 worth of repairs. When I got the car back it was in worse condition then when I 1st handed it in. . <br> <br> I arranged for them to take the car back and they then phoned me to say that the back brakes were also faulty and needed replacing (I have no clue why this was not checked in the initial service). I once again reluctantly agreed to pay an additional R2000 for the repair. <br> <br> They returned my car to me on the 7th of May and I did not drive it for 5 minutes before I realized that the breaks were still squeaking and the noise in the engine when I accelerated had gotten worse. I took it back to them and they agreed to have a look and fix the issues. <br> <br> After a lot of backwards and forwards I got the car back on the 15th of May, only to find that the car was in terrible condition. The car was shaky and the breaks were still squeaky. In addition they used my entire tank of petrol without informing me and I got stuck on the side of the highway at 19:00 at night. They also charged me R350 for gearbox oil in addition to the service and repair costs
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind regards
GrouponSA
Best regards,
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind regards
GrouponSA
Best regards,
