Disgusted

Over a year ago I booked treatments through Groupon. When I called to make the booking the Spa informed me they were no longer offering this service to Groupon. I tried to use these credits by purchasing other items and after unsatisfactory service from Groupon. I requested they close my account and refund the full amount directly into my bank account. I am still waiting!!! The few times I did get hold of them, Groupon said the refund was being processed. E-mail dated 3 Mar 2015 from Shana ****er said refund was going to be paid on the 10th working day. My last e-mail was sent to Groupon in June....I didn't even get an automatic response from this one.<br> WHY IS GROUPON GETTING AWAY WITH THIS KIND OF SERVICE?